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SUPPORT
SiouxApp Support
SiouxApp Support
Technical and user support on-demand.
  • Technical support
  • User support
  • System administration
  • Reliable
  • On-demand
  • SLA
Support

In general:

  1. We provide all kinds of support that are requested (technical, end-user or sysadmin) and
  2. We try very hard to satisfy all customer requests.
Upgrades

There are four types of upgrades:

TypeOccurenceInstallationNote
Security upgradesongoing/dailyautomaticSecurity upgrades are checked and installed by the operating system every day.
System upgradesabout monthlyautomaticSystem upgrades can be installed automatically or on-request from the control-panel.
SiouxApp upgradesevery 3 monthsautomaticSiouxApp upgrades can be installed automatically or on-request from the control-panel.
Release upgradesevery 4 yearsmanualRelase upgrades need to be installed every 2 to 5 years.
Releases

We have the following release policy:

  1. We publish a SiouxApp release every 3 months that can be installed automatically.
  2. We rely on the Ubuntu LTS (long-term support) release cycles. Three months after each Ubuntu LTS release, SiouxApp will be available on the new release.
  3. For the SiouxApp apps and solutions two cycles are used:
    • LTS (long-term support) means support for 5 years.
    • MTS (medium-term support) means support for at least 3 years. Usually, this is extended to 5 years.
  4. At every end-of-life an upgrade path (assisted or do-it-yourself) is offered.

SiouxApp release cycles

SiouxApp Support Cycles
© SiouxApp 2014-2017 swiss made software